FAQs

Welcome to the RESTORA Frequently Asked Questions page.

We’re here to help ensure you have the best possible shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question 1: How long will it take to receive my order?

Answer:

Here are our estimated delivery timelines:

Handling Time: 1–3 business days
Transit Time: 6–8 business days
Estimated Total Delivery Time: 7–11 business days

Total delivery time includes both handling time and shipping time.

For more details, please review our Shipping Policy.

Question 2: Do you offer free shipping?

Answer:

Yes, we offer free shipping on all orders within the United States.

For more information, please visit our Shipping Policy.

Question 3: Do you ship internationally?

Answer:

No. At this time, we ship exclusively within the United States.

Question 4: How can I track my order?

Answer:

Once your order has shipped, you can track it using our tracking page.

Question 5: Where is RESTORA located?

Answer:

RESTORA is a United States-based online business offering a curated selection of sleep and comfort products with shipping available within the United States.

Question 6: Do you have a physical store location?

Answer:

No. We are an online-only store, which allows us to offer a focused online shopping experience.

Question 7: What if I receive a defective product?

Answer:

If you receive a defective item, please contact us within 30 days of receiving your order. We will review the issue and assist you with a replacement or refund at no additional cost if the item is confirmed to be defective.

For full details, please see our Refund Policy.

Question 8: What is your return policy?

Answer:

We offer a straightforward return process for eligible items.

Items may be returned within 30 days of delivery. We accept returns for both defective and non-defective products, including items that are new or slightly used.

To start a return, please contact our support team through our Contact Us page or email us directly at customersupport@getrestora.com with your order number and reason for return.

For full details, please review our Refund Policy.

Question 9: When will I receive my refund after returning a product?

Answer:

Once your return is received and inspected, your refund will be processed.

Refunds are initiated to your original payment method within 7 business days, depending on your bank or payment provider.

For more information, see our Refund Policy.

Question 10: What is the process for exchanging a product?

Answer:

We accept exchanges. If you would like to exchange an item for a different size, color, or product, please contact our support team and we will guide you through the process.

For full details, please review our Return Policy.

Question 11: Can I cancel my order after it’s placed?

Answer:

Yes. We offer a 24-hour cancellation window.

To cancel your order within this timeframe, please contact our support team as soon as possible.

Question 12: What payment methods do you accept?

Answer:

Question 13: Do you offer any warranties or guarantees?

Answer:

We offer a 30-day return window on eligible purchases. If there is an issue with your order, please contact our support team and we will be happy to assist you.

For full terms, please refer to our Refund/Return Policy.

Question 14: How can I contact customer support?

Answer:

You can reach our support team through our Contact Us page or by emailing us directly at:

Email: customersupport@getrestora.com
Phone: +1 (567) 560 0498

Question 15: Can I place a bulk order for my business or organization?

Answer:

Yes, bulk orders may be available.

Please contact our customer support team for pricing and details.

Fraud Prevention

RESTORA reserves the right to cancel or place orders on hold if they are suspected of fraud or unauthorized activity.

Additional identity verification may be requested for high-value or flagged transactions.

If you experience any issues, please contact us first at customersupport@getrestora.com so we can assist you.

Contact Information

Store Name: RESTORA

Address: 754 Dickson Pkwy, Mansfield Ohio 44907, United States

Email: customersupport@getrestora.com

Phone: +1 (567) 560 0498

Customer Service Hours

Monday–Friday, 9:00 AM – 6:00 PM EST

Response Time

We aim to reply within 24 hours.